It is our policy to provide the best service and support to all our customers, whether a trade customer purchasing regular orders, or an online customer placing a single order using our shopping cart.

Please select the following links to see our Privacy Policy, Shipping Policy and Returns Policy with regard to customers placing orders online through this website.

Our Privacy Policy explains how we treat and protect your information

• What personally identifiable customer information we collect
• How this information is used
• With whom we share and do not share this information
• What choices are available to you regarding collection, use and distribution of this information
• What choices are available to you regarding communications from us such as emails and direct mailing
• What procedures are in place to prevent the loss, misuse, or alteration of information under our control
• How you can correct any inaccuracies in this information

Our Shipping Policy explains how we undertake despatch of your purchase order

• Details our shipping terms and costs
• What different classes of shipping we offer
• Expected timeframes for shipping after receipt of order
• How you can track your order once shipped

Our Returns Policy explains how to return goods in the event of damage or incorrect items

• Details our exact terms for return of goods
• Specifies how many days after receipt that items can be returned
• Provides instructions on how to prepare and pack the goods ready for return

Our Refunds Policy explains how we process returns for refunds and how we calculate the cost

• Explains our charges associated with returned goods