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This policy describes the ways we collect, store, use and protect your personal information. We may amend this policy at any time by posting a revised version on our
website. The revised version will be immediately effective from the time we post it.
How we collect information about you
When you visit the Infinartum website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you open a trade account or place an online order with us, we will collect the following types of information from you :-
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Contact information - your name, address, phone, email and other similar information
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Financial information - your bank account number and sort code or credit card details that you use to pay for your order
Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.
When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our sales department, or store results when you respond to a survey.
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How we use cookies
When you access the Infinartum website, we, or companies we use to track how our website is used, may place small data files called "cookies" on your computer.
We may also send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognise you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We may also use longer-lasting cookies for other purposes such as to display your e-mail address on forms, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
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How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We store and process your personal information on our servers in the UK, and we use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
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How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to :-
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provide the services and customer support you request
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process transactions and send notices about your transactions
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resolve disputes, collect fees, and troubleshoot problems
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prevent potentially prohibited or illegal activities
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customise, measure, and improve our services and the content and layout of our website
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send you targeted marketing, service update notices, and promotional offers based on your communication preferences
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compare information for accuracy and verify it with third parties
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How we share personal information with other Infinartum users
To process your payments, we need to share some of your personal information with companies that process your shopping cart and payment.
If you are buying goods online through Infinartum, we may provide these companies with your confirmed credit card billing address to help complete your transaction. These third parties are not allowed to use this information to market their services to you unless you have agreed to it.
We work with merchants to enable them to accept payments from you. In doing so, a merchant may share information about you with us, such as your email address, when you attempt to pay. We use this information to confirm to that merchant that you are an Infinartum customer and that the merchant should process the payment for your purchase.
Regardless, we will not disclose your credit card number or bank account number to anyone except with your express permission or if we are required to do so to comply with a legal process.
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How we share personal information with other parties
We may share your personal information with :-
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Service providers under contract who may help with parts of our business operations ( fraud prevention, bill collection, marketing and technology services ). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
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Credit bureaus to report outstanding negative balance accounts, as allowed by law.
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Companies that we plan to merge with or be acquired by. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.
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Law enforcement, government officials, or other third parties when ( i ) we are compelled to do so by a subpoena, court order or similar legal procedure, or ( ii ) we need to do so to comply with law, or ( iii ) we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
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Other third parties with your consent or direction to do so.
Infinartum will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.
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How you can access or change your personal information
You can review your personal information and make any necessary changes, at any time by logging in to your account on our merchant services and changing your preferences in the Profile page of the "My Account" tab.
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How you can contact us about privacy questions
If you have questions or concerns regarding this policy, you should contact us by email, telephone, or in writing, by using the contact details found on our
Support
page
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